Return & Refund Policy

Last updated: November 2026

This policy applies to custom OEM / ODM orders produced by Xingye Dongmei Garment Factory.

1. Customized Orders

All OEM customized goods are made according to Buyer’s exclusive requirements. No unconditional return, cancellation or refund is allowed once production begins.

2. Quality Issues

If confirmed defects are caused by our manufacturing mistake, we will negotiate solutions such as rework or remake. We do not accept direct refund unless both sides reach a written agreement.

3. Buyer-side Reasons

We will not accept return requests for reasons including wrong specification confirmation, change of market plan, over-ordering or style dislike after production.

4. Stock Ready Goods (If Available)

For ready stock items (if any), separate return terms will be confirmed in advance before order.